Introduction

Single View CRM is a technology enabled Digital Engagement platform for acquiring customers as well as engaging & retaining existing ones. It is a one stop automation for all customer engagements on a single platform. It is created to be Digital First and hence ideal for today’s online consumer behaviour.

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Thinking of how to increase your sales

  • Will my customers stay with me?
  • How do I create a Brand connect, digitally?
  • How do I bring down my Digital Acquisition Cost (CoA)?
  • Is there a better & cheaper conversion channel other than Google / FB?
  • How do I get better utilisation & engagement of my customer base?
  • Can I make Digital Channel a Revenue Centre from a Cost Centre?
  • Can my existing Customers drive new Prospects?
  • How do I improve the Life Time Value (LTV) of my customer base?
Features Image

Here comes the solution to all your questions

  • Drive engagement & Manage Customers expectations
  • Increase Conversion, Retention & Enhance Brand Loyalty
  • Acquire Customers from newer channels
  • Increase Return on Investment (ROI) & Life Time Value (LTV)
  • Create Customer Advocacy & Reward them
  • Ensure Customers Happiness
Product Capabilities
Single View CRM
SINGLE VIEW CRM

Create incremental profiles of your Users from different sources...

Loyalty Customer Program
LOYALTY

Create a master database of all users and track their activities...

Accrual Engine
ACCRUAL ENGINE

Offer Users, tier-based & marketing-centric point earnings, for...

Redemption Engine
REDEMPTION ENGINE

Generate Happiness amongst users by offering aspirational...

Deals & Discounts
DEALS

Create innovative behaviour based offers & deals, to get in fence...

Analytics
ANALYTICS

Run Customer, Operations & Transaction dashboards, to get...

Wowchers
WOWCHERS

Offer e-Vouchers for new, idle or lost customers to drive...

Gift Cards
GIFT CARDS

Offer users to send personalized gifts/ cash digitally...

Affiliates
AFFILIATES

Monetize your users by bringing them cobranded deals...

Chatbot
CHATBOT

Let your users interact quickly, swiftly & at convenience...

Campaigns
CAMPAIGNS

Periodically Run automated, segmented, business-targeted...

Digital Wallet
WALLET

Easier, convenient and quicker way to make payment the way you...

Card Linked Offers
CARD LINKED OFFERS

Bring in Banks Card Offers to your Users & Drive engagement and...

Card Linked Loyalty
CARD LINKED LOYALTY

Run a Bank Partner Program to drive in blanket discounts...

Gamification
GAMIFICATION

Create User Contests & Reward them for activity participation...

Referrals
REFERRALS

Generate new users through Customer Referral & Advocacy...

Business Benefits

  • Offers Single-source- of-truth Customer Profile based on all Engagements & Activities
  • Robust Loyalty Earn engines based on Rules.
  • Ready to burn omnichannel catalogues, categories & merchants on the platform
  • Run different activities & promotions - Promo-codes, Cashback, Customer Referrals, Affiliate, Gift cards, Gamification, Raffles etc.
  • Get readymade Monetization tools for your userbase
  • Understand your customer behaviour across engagement and determine their stickiness.
  • In-depth Data Analytics across lifecycle of customers.

Tech Benefits

  • Robust Multi-Tenant, Modular & Scalable Platform.
  • Hosted on Cloud or In-Premises
  • Web, Mobile (iOS & Android) and Micro Service enabled platform
  • 24*7 Support
  • Completely integrable in your Corporate core system
  • PCI-DSS, Statutory Complianced

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